Accountable to the Area Manager and General Manager, the Site Leader ensures the delivery of best-in-class customer support (service, preventive maintenance, laboratory services, and parts inventories) through effective resource planning and deployment and team and business development of the on-site team. Act as a primary point of contact for all local site issues. Responsible for managing on-site service resources within this assigned group to achieve established revenue and profitability goals and the customer SLA’s. Interface with the Area Manager and/or General Manager on a frequent basis to review operational performance, customer satisfaction status, staffing optimization and business expansion opportunities.
REQUIRED EXPERIENCE & SKILLS:
Experience in Analytical Labs or Service Delivery for pharma/biotech
Experience with analytical instruments/equipment (i.e. HPLC, HSGC, FTIR, UV/VIS or similar)
BS in Biology, Chemistry, Electronics or related
DESIRED EXPERIENCE & SKILLS:
Experience with Maximo or SAP CMMS software
Competitive compensation and relocation is available for this position.
Please contact us for additional details and to discuss position.
**NO SPONSORSHIP IS AVAILABLE FOR THIS POSTION**